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Values at Debt Free London

To help guide our service we have seven values to ensure Debt Free London is accessible, trustworthy and on your side. These values were written by our Fair Finance Panel, a panel made up of 23 people who have received advice from us in the past.

Be independent and on the client's side

By:

  • Being client focused
  • Acting with integrity
  • Treating the client with empathy and respect
  • Offering confidential and impartial advice
  • Being transparent about how the advice is funded
  • Speaking out about unfairness when we find it

Be visible and easy to access

By:

  • Having a clear, jargon free website
  • Making sure that other services can refer easily to us
  • Ensuring all physical spaces can be accessed by all
  • Offering a variety of ways to get advice and contact the adviser (in person, phone, sms, WhatsApp, email, webchat etc.)
  • Explaining to the client how, when, and how long their advisor will work with them

Providing a high quality debt advice service

By:

  • Investing in staff through training and information to keep their skills and knowledge up to date
  • Ensuring that advisors keep accurate records of advice and confirm advice to the client where required
  • Checking the quality of advisors’ work
  • Ensuring experienced supervisors are in place to support advisors in their work and wellbeing
  • Giving clients the opportunity to give feedback on the service they have received
  • Innovating to improve advice and access to meet client needs

Care for our client’s health and wellbeing

By:

  • Seeing beyond the client’s presenting issue
  • Referring the client to organisations that can help them tackle the challenges that they face
  • Help develop the client’s skills and confidence through empowerment in the debt advice process

Have a wider impact

By:

  • Assessing causes of debt and sharing that information in an anonymous way
  • Challenging unfair practices and legislation
  • Challenging the stigma associated with people facing financial difficulties and poverty

Be committed to diversity and inclusivity

By:

  • Maintaining a non-judgmental and open attitude to all clients
  • Acknowledging the extent to which both societal factors as well as life experiences can affect the client’s financial circumstances
  • Deepen relationships with all people in our communities
  • Challenge discrimination and tackle systemic inequality

Be there for the community

By:

  • Listening to the needs of the communities that we serve
  • Working with partners to make change happen for the community
  • Encouraging a cohesive and aspirational community

Find your nearest advice centre

Enter an address to filter results.

Barking and Dagenham Citizens Advice

2 Town Square
London
IG11 7NB
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Citizens Advice Brent

270-272 High Road
London
NW10 2EY
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 13:00 - 19:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Brent Civic Centre

32 Engineers Way
Wembley
HA9 0FJ
T: 0808 164 2480

Monday: 09:00 - 15:00
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Citizens Advice Bromley

4 South St
Bromley
BR1 1RH
T: 0808 164 2480

Brixton Advice Centre

165-167 Railton Road
London
SE24 0LU
T: 0808 164 2480

Monday: 10:00 - 15:00
Tuesday: 10:00 - 15:00
Wednesday: 10:00 - 15:00
Thursday: 10:00 - 15:00
Friday: Closed

Brixton Foodbank

St Luke's Church
Knights Hill
London
SE27 0HS
T: 0808 164 2480

Monday: Closed
Tuesday: 10:00 - 13:00
Wednesday: Closed
Thursday: Closed
Friday: Closed
Saturday: 10:00 - 13:00

Fair Money Advice

18 Ashwin Street
London
E8 3DL
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: 09:30 - 16:00
Thursday: Closed
Friday: Closed

Citizens Advice Hammersmith and Fulham

Avonmore Library
7 North End Crescent
London
W14 8TG
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Citizens Advice Hillingdon and Ealing

Civic Centre
Uxbridge
UB8 1UW
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Citizens Advice Lewisham

Bonfield Road
London
SE13 5EU
T: 0808 164 2480

Monday: 10:00 - 13:00 and 14:00 - 16:00
Tuesday: 10:00 - 13:00 and 14:00 - 16:00
Wednesday: 10:00 - 13:00 and 14:00 - 16:00
Thursday: 10:00 - 13:00
Friday: 10:00 - 13:00 and 14:00 - 16:00

Richmond Citizens Advice

94-102 High Street
Hampton Hill
TW12 1NY
T: 0808 164 2480

Monday: 10:00 - 14:00
Tuesday: 17:00 - 19:00
Wednesday: 10:00 - 14:00
Thursday: Closed
Friday: 10:00 - 14:00

South West London Law Centres - Croydon branch

5th Floor Davis House
Robert Street
Croydon
CR0 1QQ
T: 0808 164 2480

Waltham Forest Citizens Advice

220 Hoe Street
London
E17 3AY
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Mary Ward Legal Centre

10 Great Turnstile
London
WC1V 7JU
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Kentish Town Citizens Advice

2 Prince of Wales Road
London
NW5 3LQ
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 14:00 - 16:00
Friday: 14:00 - 16:00

Enfield Citizens Advice

Unit 3, 5 Vincent House
Nags Head Road
Enfield
EN3 7FN
T: 0808 164 2480

Monday: 10:00 - 13:00
Tuesday: Closed
Wednesday: Closed
Thursday: 10:00 - 13:00
Friday: Closed

Enfield Carers

Britannia House
137-143 Baker Street
Enfield
EN1 3JL
T: 0808 164 2480

Monday: Closed
Tuesday (Fortnightly): 10:00 - 13:00
Wednesday: Closed
Thursday: Closed
Friday: Closed

Haringey Citizens Advice

20E Waltheof Gardens
London
N17 7DN
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: 10:00 - 13:00
Thursday: Closed
Friday: Closed

Citizens Advice Southwark

8 Market Place
London
SE16 3UQ
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Citizens Advice Southwark

97 Peckham High Street
London
SE15 5RS
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: Closed

Kensington & Chelsea

2 Acklam Road
London
W10 5QZ
T: 0808 164 2480

Monday: 09:30 - 17:00
Tuesday: 09:30 - 17:00
Wednesday: 09:30 - 17:00
Thursday: 09:30 - 17:00
Friday: 09:30 - 17:00

Meridian Money Advice

St Alfege Passage
London
SE10 9JS
T: 0808 164 2480

Monday: 09:00 - 12:30 and 13:30 - 15:30
Tuesday: 09:00 - 12:30 and 13:30 - 15:30
Wednesday: 09:00 - 12:30 and 13:30 - 15:30
Thursday: 09:00 - 12:30 and 13:30 - 15:30
Friday: 09:00 - 12:30 and 13:30 - 15:30

Nucleus

298 Old Brompton Road
London
SW5 9JF
T: 0808 164 2480

Monday: 13:30 - 17:00
Tuesday: Closed
Wednesday: Closed
Thursday: 12:00 - 13:30
Friday: Closed

Sutton Citizens Advice

68 Parkgate Road
Wallington
SM6 0AH
T: 0808 164 2480

Monday: 09:00 - 17:00
Tuesday: 09:00 - 17:00
Wednesday: 09:00 - 17:00
Thursday: 09:00 - 17:00
Friday: 09:00 - 17:00

Toynbee Hall

28 Commercial Street
London
E1 6LS
T: 0808 164 2480

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Citizens Advice Westminster

21a Conduit Place
London
W2 1HS
T: 0808 164 2480

Monday: Closed
Tuesday: 17:30 - 19:00 (for employed only)
Wednesday: Closed
Thursday: Closed
Friday: Closed

Citizens Advice Westminster - Church Street Library

67 Church Street
London
NW8 8EU
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: 10:30 - 12:30 (doors open at 10am)
Thursday: Closed
Friday: Closed

Citizens Advice Westminster - Churchill Gardens Residents Hall

Churchill Gardens
London
SW1V 3AL
T: 0808 164 2480

Monday: Closed
Tuesday: Closed
Wednesday: Closed
Thursday: 10:00 - 12:00
Friday: Closed

South West London Law Centres - Merton branch

112 London Road
Modern
SM4 5AX
T: 0808 164 2480

South West London Law Centres - Wandsworth branch

76 Falcon Road
Wandsworth
SW11 2LR
T: 0808 164 2480

Citizens Advice Westminster - Beethoven Community Centre

Third Avenue
London
W10 4JL
T: 0808 164 2480

Monday: 13:30 - 16:00 (doors open at 13:00)
Tuesday: Closed
Wednesday: Closed
Thursday: Closed
Friday: Closed

Debt Free London HQ

28 Commercial Street
London
E1 6LS
T: 0808 164 2480

Monday: 10:00 - 17:00
Tuesday: 10:00 - 17:00
Wednesday: 10:00 - 17:00
Thursday: 10:00 - 17:00
Friday: 10:00 - 17:00

Citizens Advice Islington

222 Upper Street
London
N1 1XR
T: 0800 808 5700

Monday: 10:00 - 16:00
Tuesday: 10:00 - 16:00
Wednesday: 10:00 - 16:00
Thursday: 10:00 - 16:00
Friday: 10:00 - 16:00

Nucleus at the Lido Centre

63 Mattock Lane
London
W13 9LA
T: 0808 164 2480

Monday: 13:30 - 17:00
Tuesday: Closed
Wednesday: Closed
Thursday: 12:00 - 13:30
Friday: Closed